We ship only within the continental United States!
We do not ship chairs to Alaska or Hawaii, cushions and other items require an additional $10 to $20 shipping fee which will be added on at the time of shipment. Shipments of cushions to Alaska and Hawaii will be via USPS Priority Mail.

Custom made cushion orders take 2 to 4 weeks for production and delivery in most casses.
Delivery time may take longer during certain times of the year due to production schedules.
All of our mattress selections are custom made. Make sure you've measured your mattress correctly to order the correct size. Since each cushion is made to order, No refunds or exchange if you order the wrong size or color. It is the customers responsiblity to insure they have ordered the correct size and fabrice.
Customer may request a fabric swatch if needed.
Cushions are shipped UPS ground to your address.
You must include a complete address, not a Post Office Box.
Your order will not be shipped without a full address.
Full size, double size papasan chairs and papasan swivel rockers are shipped by common carrier and may take longer to arrive.
PeregrineImports.com is not responsible for late arrival caused by carrier or carrier being unable to reach the customer to set up a schedule for delivery.
Be sure you give us your correct phone number where you can be reached at during the day.

Return Guidelines

All damaged items must be claimed within 48 hours of receipt with the carrier ( ie... UPS )
Item(s) approved for exchange must be returned within 30 days (1 month) of the order date.
You must have either original receipt or a copy of receipt with the returned merchandise.
The item(s) must be returned in the original carton(s) without being used or damaged in any way.
Click here to request a return authorization number.
Carefully repack the item(s) in the original shipping carton(s) and seal with clear packing tape. Carton(s) other than the original will not be accepted at our warehouse, will be returned to the sender, and no exchange will be issued.
Send the return items PREPAID to us at:
MyPapasan.com
3501 Sycamore School Road
Suite 125-117
Fort Worth, Texas 76133

Refund Policy

No Refunds on custom made cushions. (these were made custom for you and are not resalable)
Customer must first obtain an approved RMA.
Customer must handle return shipping and pay for return of merchandise.
Customer must safely pack and return merchandise in undamaged and unused condition within 30 days of purchase.
Customer will be charged a 25% restocking fee to cover all original packing and shipping charges to the customer.
The item(s) sent must be accepted by the customer. If any item(s) are refused, for any reason other than shipping damage, the customer will be responsible for original cost of shipping and a 25% restocking fee.